DISABILITY ACCESS

Both the Comic Con Wales event and ICC Wales are disabled friendly with full access to most if not all areas of the event.

ACCESSIBLE TOILETS

In addition to the disabled toilets throughout ICC Wales there is also a changing places facility providing a spacious environment that is safe, clean and accessible to all.

 

MOTORISED SCOOTER AND WHEELCHAIRS

Please let the venue know if you have accessible and medical requirements/equipment, this will be considered on an individual basis but you are encouraged to contact them at generalenquiries@iccwales.com in advance for ease of entry.

 

DISABILITY ACCESS TICKETS

We have a dedicated team of customer assistants waiting to help you get the right ticket for your requirements. Comic Con Wales customers with specific access requirements will need to register these details with our Customer Care team when they buy their ticket. Everybody’s requirements will be different, and we want to ensure your enjoyment of the event, therefore, disability tickets can only be booked by calling our Customer Care team on 0344 8000 410. Phone lines are open Monday - Saturday 9am - 9pm & Sundays and Bank Holidays 10am - 5pm.

 

Customers will receive tickets allowing priority access to Comic Con Wales, avoiding the queue and giving priority for autographs and photo opportunities, as well as at the front door. Customers will need to show their accessibility priority tickets to our venue stewards on arrival. There is Accessible Parking near the venue and dedicated accessible parking spaces are available.

 

CARER TICKETS

Comic Con Wales will provide a free ticket to carers/personal assistants of fans who are attending that have a medical disability to accompany them in the venue. The person with disability will need to buy a full price general admission ticket, it is only the carer/personal assistant who is entitled to a free ticket. If the person with disability is under 16 years of age, a carer ticket will not be granted as all persons under 16 years of age need adult supervision anyhow. In order to receive an additional ticket, the personal assistant needs to be on the carer's register which we will require proof of. Please call our customer services team to book on 0344 8000 410. Phone lines are open Monday - Saturday 9am - 9pm & Sundays and Bank Holidays 10am - 5pm.

You can also check Handichelp for useful tips on living a better life with disability.

https://handichelp.com/